General Terms and Conditions of Direct Pack 1. Applicability 1.1 These general terms and conditions apply to all offers, quotations, activities, orders, agreements and deliveries of services or products by or on behalf of Direct Pack. 1.2 Deviations from these conditions are only valid if expressly agreed in writing. 2. Quotations 2.1 Quotations from Direct Pack are without obligation and valid for the period stated in the quotation. If no term is stated, the quotation is valid for 30 days. 3. Prices 3.1 All prices are exclusive of VAT and other government levies. 3.2 Prices are based on delivery from the factory (EXW, Incoterms) and exclude transport costs. 4. Delivery and Delivery Time 4.1 Direct Pack strives to deliver products within the agreed terms. 4.2 Exceeding the delivery period does not entitle the customer to compensation, termination of the agreement or failure to fulfill any obligation arising from this or any other related agreement. 5. Quality and Warranty 5.1 Direct Pack guarantees that all delivered products meet the usual requirements and standards that can reasonably be imposed at the time of delivery. 5.2 In the event of any defects, the customer must inform Direct Pack as soon as possible, but in any case within 14 days of discovering the defect. 6. Liability 6.1 Direct Pack is only liable for direct damage caused by gross negligence or intent on the part of Direct Pack. 7. Force majeure 7.1 In the event of force majeure, Direct Pack is not obliged to fulfill its obligations towards the customer. 8. Intellectual Property 8.1 All intellectual property rights and copyrights of products designed or supplied by Direct Pack belong exclusively to Direct Pack. 9. Confidentiality 9.1 Both parties are obliged to maintain confidentiality of all confidential information that they have obtained from each other or from another source in the context of their agreement. 10. Final provisions 10.1 All legal relationships to which Direct Pack is a party are exclusively governed by Dutch law. 10.2 All disputes relating to agreements between Direct Pack and the customer will be submitted to the competent court in the district where Direct Pack is located.